On Sunday I was in Bristol so went for a look around the new(ish) bus station. (I do like my cultural sights, don't I?)
On passing the National Express counter, I heard the lady on duty there saying in a distinctly fed up voice "Why do people keep coming here for local bus information?"
"Yes," I thought to myself "I bet they get a lot of that. People don't read signs, do they?"
However, a few metres further on I found the FirstBus Information shop.......which was closed being Sunday! No wonder people head for National Express!
I know that not everything can open 24/7/365 and that these things have a high (labour) cost. However, at such a major (and busy) bus station, there really ought to have been somewhere to get local bus information, even on a Sunday.
This is one of the things that makes public transport the resort of the desperate and always makes me a bit sad as I think it should be a good solution attractive to everyone. That said, I was very impressed not so much with the design of the bus station but its cleanliness and the fact that it felt "pleasant", with none of the sometimes slightly threatening, down-at-heel fee you get in a lot of them (have a look at Redditch Bus Station sometime!).
Yes, there are LED displays but these are only of limited use for people who aren't familiar with local geography, being a bit short on detail.
Still, maybe I'm just old-fashioned. Enquiry offices, like timetable books, are just so twentieth century, aren't they?