What is it about service in
Now admittedly the manageress (?) on seeing so many of us said that we could sit in the (empty) restaurant and order from the bar menu. Great; nice gesture. But once it became apparent that we wanted to pay separately (uh, yeah?) we suddenly seemed to become A Problem.
Things were compounded when four other people from the tour spotted us and came in to join us. Suddenly we were somewhat accusingly told that we were “more than twelve”.
Then we were told that we needed to order food via her (“because the kitchen wouldn’t be able to cope”). Even drinks had to be ordered via her (“because the bar wouldn’t be able to cope”; what kind of bar is this?! We could then only pay at the bar if she was herself in attendance (“as the bar wouldn’t understand what we were paying for”).
Yes, okay, suddenly there were a lot of people all wanting to order. But you know what? No-one else seemed to be eating in this place at all. The alternative is that no-one comes in. Hey, wouldn’t that be better eh? Service provision is so much easier if there are no customers.
I’ve seen this in quite a few places when handling groups, even quite “informal” ones. Turn up in