Sadly, one of their staff at an hotel in East Anglia lost them a booking today by being offhand in the extreme and trying to tell me I'd misread something. Of course, that might have been true (I don't think it was but we all make mistakes). However, her triumphalist mocking of me for doing so reminded me of the way a teacher might talk to a pupil at primary school.
Plonk! One lost booking, quickly replaced by something which has turned out to be better.
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